General Discussion
In reply to the discussion: People leaving voicemail recordings that say, "I'll get back to you at MY earliest CONVENIENCE" [View all]JoePhilly
(27,787 posts)A business using the wording you use is unacceptable. The general etiquette for this is that the message should provide as specific time period as possible.
And so ... "we will get back to you within the next 30 minutes" ... or "the next 1 hour", or "before the end of the day". It should be something specific.
Small businesses struggle with this because sometimes they are not sure of their work load and so the time frame might be hard to declare with confidence. I've encountered situations in which a family run business (say plumbing) is basically one guy who owns it, many 2 or 3 other guys he employees, and his wife who answers the phone. If they have kids, she won't always be home, and so the message is along the lines of "as soon as possible".