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In reply to the discussion: Best Buy Says It Has Killed 'Showrooming' For Good [View all]d_r
(6,908 posts)we got a brand new 3d blu ray and put it in there. We watched the first half of it, then the kids were tired and we stopped it. The next day we turned it back on and the blu ray player literally started falling apart (it was LG). It just started falling apart and I couldn't even get it to eject the blu ray disc. So I went to amazon and printed out a return label. It is easy, you can pick ups or us mail whichever is easiest. They sent a new blu ray player, the first one must have just been a lemon or gotten dropped by ups or something because the second one has been going great for months now. Anyway, I put in the comments section that I was sending it back with a blu ray in it, because I didn't want to void the warranty by opening it up and getting it out. But could they please send it back to me because the kids will want to watch it. A couple of days later I get an email from amazon, they couldn't get it out either, but here is a $30 amazon credit to get a new blu ray. Oh, and when I say it fell apart, it fell apart - it too the end of the usb port came off on the blu ray player came off in the usb cable for an external hard drive I had plugged in. So they sent me a new usb cable also. This is the only thing I've ever returned there, but man, I have to say that they did a great job with the return! More than I was expecting!