Best Buy Says It Has Killed 'Showrooming' For Good

[csziggy]

35. Best Buy claims you can buy online and pick up at the store

Nice idea - you do your shopping and price comparison at home, place your order, pay online, and your stuff will be waiting when you get to the store.

WRONG.

Best Buy does not pull the items until you arrive to pick them up. It doesn't matter if they are paid for - they are still sitting on the shelf for customers to purchase. If they are low on inventory for the item you have selected and PAID for, it might be gone by the time you get there.

I tried to use this method to save time. It didn't. It took their personnel longer to pull the items I had already selected and paid for than it would have taken me to walk around the store myself to get them. Then their computers claimed my items had not been paid for, even though I had the receipt showing the completed transaction.

Instead of walking in, picking up the order and leaving, I waited about a half hour for them to get my items, then another twenty minutes arguing with the clerk and the manager about the payment issue. I had to call my credit card company to verify that the payment had been cleared before they would accept my online receipt!

I don't shop at Best Buy anymore, not even online. It's not worth the effort. For computer parts, I got to the local computer shop where I get my computers built these days. If they don't have what I need, I order from NewEgg.com