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[Aristus]

37. Not for lorazepam, we don't. And almost never after hours.

Sad to say, but if someone calls me after hours requesting a refill, my first thought is that they're abusing the medication; otherwise they would have called during office hours and placed a refill request with the staff to forward to the provider. Often a patient will tell me: "I ran out a few days ago, and I really need it now!" My first question to them is why did they not request a refill when they still had a few days-worth left.

I'm not saying any of these things are the case here. I'm just pointing out the reasons why you may be having difficulty refilling your medication. It's not fair to the patients who use the medication in good faith, but providers have to be very wary of refill situations when dealing with medications with a high index for addiction and abuse.