7 Reasons This Muffin Mix Can Save America

[enlightenment]

23. True.

Although I suspect companies do less and less. Coupons are the go-to response these days, generally from a department created solely for the purpose of dealing with customer complaints.

I did have a nice exchange with some folks at Eggland eggs not long ago, after I wrote inquiring if they had changed their feed (because their Omega-3 eggs smelled and tasted like fish, which I gotta tell you is gross!)

I didn't want anything from them - just an answer to the question. When I got that through to them - which took a couple of email exchanges with the woman in the customer services department, because she wanted to send me coupons - they passed my message along to their science department. One of the quality assurance scientists wrote me a long email message, explaining exactly what goes into their feed and in what quantities, and how they check for freshness, etc. After I sent him the lot numbers and packing locations, he checked with the farms that supplied the eggs I had purchased and assured me that their feed was fresh.

I didn't ask for anything more and was satisfied (as much as is reasonable) with their response. I admit that I don't buy Omega-3 eggs anymore, because I learned that it is far too easy for the feed to ferment just enough to create that fishy problem.