Why does Apple keep gouging it's customers?

[dawg]

119. I got very poor customer service, especially from HP.

They eventually demanded I ship the computer back to them, whereupon they wiped all my data, replaced the motherboard, installed an unlicensed copy of Windows, and shipped it back to me. And that was only after many, many calls from me demanding that they repair their defective product.

With Dell, I got defects out of the box 50% of the time. One was a failing hard drive. The other was an improperly installed video card. With the hard drive, I spent over 6 hours on the phone with tech support before eventually diagnosing the problem myself and demanding they just send me a new hard drive that I would install myself. It took being rude with them, but it solved my problem. The video card was an easy matter for me to fix myself as well, but products should not make it off the factory floor in unusable condition. That just should not happen.

The Acer had video card compatibility problems right out of the box. It had to be replaced.

But it isn't just computers. Nearly every product I buy is inferior to the products that were available fifteen years ago. Corporations try to make things on the cheap, and the results are predictable.

For the most part, Apple has not gone down this path, and that is why I plan to buy more from Apple in the future.