did the Cleveland 911 dispatcher sound uninterested / unsympathetic?

[Raine1967]

20. They should NOT have hung up with her until after LEO arrived.

That part bothered me. It really did -- especially after they said we'll send someone out when we have a free squad car. That was NOT cool.

In talking with Charles Ramsey they actually said "you want us to call you back?" I was like WTF? A guy is calling to tell 911 that a woman claiming to be a kidnap victim is with him and they want him to call back?

If a woman says she was kidnapped and she is afraid of her captor coming back, I would go with *DON'T HANG UP*

I've called 911 a few times, (unfortunately) most recently for an incident on our block -- and 911 told me I could hang up after they confirmed that police were en route. 911 told me that they already recieved a call about this incident. I was reporting a possible DV situation that didn't involve me. I thought it was handled really well.

When I was a teen I had a much more personal situation. I had to call 911 on my parents. For reasons I don;t want to go into details about, I could not make an outgoing call. Fortunately, incoming calls could still happen -- My mom's friend happened to call when crap was going down... and I asked her to call the police. She called 911, made the report and 911 (I found this out later -- ) and they told her to call me back and keep me on the line to make sure I was still alive. This is good 911 procedure.

hanging up on a person saying they've been kidnapped and escaped and are worried about the kidnapper coming back is just stupid, and dangerous.

I wouldn't say uninterested, I would say irresponsible. This could have gone very very badly for Amanda Berry.