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Beaverhausen

(24,699 posts)

23. very true. I've heard lots of these calls where the dispatcher keeps the caller on line until the...

Reply to oregonjen (Reply #4)

Tue May 7, 2013, 05:41 PM

May 2013

police arrive. I would think that should be standard.

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did the Cleveland 911 dispatcher sound uninterested / unsympathetic? [View all] Liberal_in_LA May 2013 OP

Sounded confused, to me. elleng May 2013 #1

Same here. Trying to get the data as soon as possible. Not playing for effect like teevee. freshwest May 2013 #110

Right, exactly, elleng May 2013 #111

But apparently the dispatcher was supposed to keep her on the line. pnwmom May 2013 #118

911 operators are trained to not get emotionally evolved, to deal with the facts, ScreamingMeemie May 2013 #2

Very professional. Stopped the "here's my story" talk and immediately asked for and got an address. Junkdrawer May 2013 #6

But shouldn't she have stayed on the line with her, since the guy could have come back any time? pnwmom May 2013 #77

And if the guy found her on the phone? nt msanthrope May 2013 #86

He would have found her on the phone standing next to two neighbors, pnwmom May 2013 #88

If they got emotionally involved in every call, I don't think they'd be 911 operators very long. cherokeeprogressive May 2013 #10

But this 911 operator treated this as a lower priority call, pnwmom May 2013 #79

I would suspect the operator was looking at a computer dispatch system at the same time. ellisonz May 2013 #108

They're going to review both dispatch calls ellisonz May 2013 #114

k&r jehop61 May 2013 #28

I agree. bigwillq May 2013 #39

I worked 911 for 8 years Corgigal May 2013 #62

+1 Raine1967 May 2013 #64

Imagine your budget was cut and operator staff was cut, say, 25% to 50% Junkdrawer May 2013 #65

Depends on the agency Corgigal May 2013 #69

She did fine? Really? Even though she told the woman to hang up pnwmom May 2013 #81

Was she the only person working 911? Corgigal May 2013 #123

yup nadinbrzezinski May 2013 #92

She told the woman to hang up and that a car would come when it was open. pnwmom May 2013 #80

...and the car showed up two minutes later. And the operator got the name of the abductor, the ScreamingMeemie May 2013 #90

But it very well might have been a different car at a different time, pnwmom May 2013 #100

Not to me. LisaL May 2013 #3

+1 freshwest May 2013 #109

Why didn't the dispatcher keep Amanda on the line? oregonjen May 2013 #4

I thought the same. At first she said she'd send a car once one was "open"! anneboleyn May 2013 #22

Thank goodness Amanda persisted! I agree that wasn't a good response of the operator.n/t pnwmom May 2013 #82

very true. I've heard lots of these calls where the dispatcher keeps the caller on line until the... Beaverhausen May 2013 #23

That puzzles me, too. I would have thought the dispatcher Arkansas Granny May 2013 #40

I would think every call is suspicious Politicalboi May 2013 #5

Nope pokerfan May 2013 #7

not sure exactly,,,, KarenS May 2013 #8

There was at least one hoax involving a claim that Amanda Berry was dead and buried LisaL May 2013 #11

Yeah, I'm thinking she's had her share of pranks and cranks Blue_Tires May 2013 #24

Local news stated OhioChick May 2013 #19

That makes sense magellan May 2013 #38

Sorry, but I have trouble buying that. liberalhistorian May 2013 #102

OK, so you were kidnapped. Police are on their way. Bye. rightsideout May 2013 #9

Exactly . . . fleur-de-lisa May 2013 #13

it is easy to be a Monday night quarterback..... chillfactor May 2013 #17

It is also easy to write something completely irrational . . . fleur-de-lisa May 2013 #99

I thought the same. She also said when a squad car is open, one will be sent anneboleyn May 2013 #18

Kinda depends on call volume, doesn't it? Junkdrawer May 2013 #25

She did not confirm that police were en route before hanging up. anneboleyn May 2013 #33

Yes she did. LisaL May 2013 #42

That's right. Raine1967 May 2013 #44

So what is the operator supposed to send over there if there is no free car? LisaL May 2013 #48

That's why I stated the operator should have stayed on the line. n/t Raine1967 May 2013 #49

staying on the line won't get a car there faster magical thyme May 2013 #54

I don't know. I tend to think not, and here's why: Raine1967 May 2013 #58

but what you personally feel and what is the reality of the job are not the same magical thyme May 2013 #68

The dispatcher got them there faster BECAUSE the woman didn't hang up as directed pnwmom May 2013 #89

Dispatcher never directed the woman to hang up. LisaL May 2013 #104

You're right that she didn't at first. She just kept interrupting pnwmom May 2013 #120

Talk to the police when they get there. Talk to the police when they get there. Blue Diadem May 2013 #130

Yes, it could have, and it did, actually. pnwmom May 2013 #87

Keeping the caller on the line until the police liberalhistorian May 2013 #103

Cars can be rerouted from less serious situations. There's no indication pnwmom May 2013 #85

Dispatcher didn't order woman to hang up. LisaL May 2013 #105

The dispatcher ended the call instead of keeping her on the line. pnwmom May 2013 #119

"Hey, I need an officer to leave traffic ticket duty/drug bust duty/prostitution sting duty ecstatic May 2013 #135

But she had put this call into low priority -- that's why she FIRST said a car would come pnwmom May 2013 #78

No, he didn't tell the woman to hang up. LisaL May 2013 #106

No. It was still an error not to make sure this wasn't a high risk ongoing situation pnwmom May 2013 #84

She didn't tell the woman to hang up. wickerwoman May 2013 #113

I heard the dispatcher say "thank you" in a dismissive way and then, over and over, pnwmom May 2013 #115

I agree that it sounded dismissive to Amanda, wickerwoman May 2013 #116

I'm not dragging anybody over the coals except the evil men who (allegedly) did this. pnwmom May 2013 #117

I agree Anne . . . fleur-de-lisa May 2013 #101

Exactly -- a kidnapping ffs. Very, very dangerous situation. anneboleyn May 2013 #36

^ This. nt Poll_Blind May 2013 #112

I thought so when I first heard it eissa May 2013 #12

This exactly. gvstn May 2013 #32

I do not believe that the dispatcher was familiar with the name Amanda Berry.... chillfactor May 2013 #14

Making a spectacle of things by broadcasting 911 calls bugs me more than the dispatchers' tones. nt Posteritatis May 2013 #15

This RobinA May 2013 #95

I've been noticing it more and more in the last year Posteritatis May 2013 #122

No, they have to keep their cool and get the details. n/t Whisp May 2013 #16

They should NOT have hung up with her until after LEO arrived. Raine1967 May 2013 #20

Exactly. Not "just doing her job." She was dangerously dismissive of the girl anneboleyn May 2013 #27

That was my thought the very first time I heard the call. laundry_queen May 2013 #96

See post #25. It all depends on call volume.... Junkdrawer May 2013 #31

This was a KIDNAPPING. Rather high priority, one would think. anneboleyn May 2013 #35

More than a heart attack? More than a fire? More than a shooting.... Junkdrawer May 2013 #37

Junkdrawer, Raine1967 May 2013 #47

And what could the 911 operator do if they did? Junkdrawer May 2013 #52

I dunno. LisaL May 2013 #55

The call could have Raine1967 May 2013 #56

I'm sorry, I'm not buying this. Raine1967 May 2013 #41

911 call volumes and the bad results of a too high volume.... Junkdrawer May 2013 #45

I'll be honest -- I'm not sure why the call volume is such a point. Raine1967 May 2013 #53

Local news here did a report when the issue was hot.... Junkdrawer May 2013 #57

She doesn't mean volume in how loud the call was, but volume in the NUMBER of calls tblue37 May 2013 #72

Thank you. I appreciate that. Raine1967 May 2013 #74

Sometimes a quick read causes a misunderstanding of a point. It happens to all of us. nt tblue37 May 2013 #83

They often tend to sound that way LeftInTX May 2013 #21

I'm sure the original thought was that it was a crank call Warpy May 2013 #26

Why did the operator hang up then, before even verifying LE was en route? anneboleyn May 2013 #30

Probably because it was during peak hours Warpy May 2013 #43

seemed almost hostile to her ZRT2209 May 2013 #29

911 Polly Hennessey May 2013 #34

I used to take emergency calls when I was an "O" operator for Ma Bell. Cleita May 2013 #46

Thank you for saying this. Raine1967 May 2013 #61

being an 'O' operator and being a 911 dispatcher are not the same job. magical thyme May 2013 #71

Snark noted -- thanks for your help. Raine1967 May 2013 #73

jeebus yourself. You are criticizing a job done by somebody else magical thyme May 2013 #75

Go read again... 911 may have saved my life by making sure someone stayed on the line with me. Raine1967 May 2013 #76

I entirely agree with magical_thyme. sibelian May 2013 #126

Well, Tell that to the City's Director of Public safety. Raine1967 May 2013 #129

on dial-up so can't easily download, but magical thyme May 2013 #50

It seemed to me the dispatcher was perhaps not as Still Sensible May 2013 #51

Dispatchers should always inject an appropriate amount of drama into their voices. Nye Bevan May 2013 #59

Crying and screaming OMG! OMG! is what people seem to expect. LisaL May 2013 #63

No, it's not laundry_queen May 2013 #98

Who cares? It isn't their job to feel sorry for people. MrSlayer May 2013 #60

Thank you. sibelian May 2013 #125

yes NotThisTime May 2013 #66

Dispatchers should think, not emote. FarCenter May 2013 #67

+1 sibelian May 2013 #127

Yes. We were pretty disgusted listening to it. aquart May 2013 #70

I had a job that took similar calls, not 911, but medical. I had four phone lines to work with. hunter May 2013 #91

Shhh.. You'll wake the sleeping.... Junkdrawer May 2013 #93

Listen, these people hear everything that you can imagine and then some.... WCGreen May 2013 #94

The dispatcher sounded calm, efficient, and professional Tom Ripley May 2013 #97

+1. Agreed. Wonder why people on a liberal website are so quick to bash public servants? FSogol May 2013 #124

Because some folks have nothing better to do with MineralMan May 2013 #133

she's going to be investigated Liberal_in_LA May 2013 #136

Don't second guess the 911 operator dem in texas May 2013 #107

She sounded fine; I don't like how she pressured the victim to hang up. nt RedCappedBandit May 2013 #121

Ever worked in ER? sibelian May 2013 #128

Seemed dismissive and with an attitude if you ask me MaineLinePhilly May 2013 #131

Not really. Second-guessing about 911 calls, MineralMan May 2013 #132

I've called 911 twice due to alarms going off at night, both operators stayed on the line ecstatic May 2013 #134

sounded like someone who makes $10 an hour to me. datasuspect May 2013 #137