did the Cleveland 911 dispatcher sound uninterested / unsympathetic?

[liberalhistorian]

102. Sorry, but I have trouble buying that.

I grew up in Cleveland and lived in the area until I was over forty; moved to another state several years ago. The Amanda Berry/Gina DeJesus disappearances were HUGE stories in the area, and for years afterwards. There were vigils every year for them and continual articles about them. There is no way those in the area would not know the name, and especially if you were in law enforcement in any capacity. There is NO excuse for this. 911 operators are not supposed to use what they personally think about things, they are supposed to, by policy, believe the caller and give immediate assistance regardless of what they personally think. There have been too many instances of operators not believing people and not doing their fucking job, going against policy, and the person desperate for help being killed or injured.

I remember one case where a small child kept calling in about his mother, who'd collapsed and was unresponsive. He was doing what she'd taught him to do when things like that happened, call 911. But the idiot operator kept literally yelling at him to "quit playing around, we're going to get you in trouble" and refused to listen to him, hanging up on him each time. It was only when she got sick of his "pranks" and decided to send the police to the house to "teach him a lesson" as she put it, that they discovered the situation. By that time, the mother was critical and almost didn't make it. Lucky for that bitch of an operator that the mother DID make it, or she could have faced criminal charges. At least she was fired and couldn't cause any further damage.

I wanted to scream while listening to this 911 call; after all she'd been through the burden was on HER because this dipshit operator wouldn't do her fucking job.