General Discussion

bucolic_frolic

(54,126 posts)

37. Drive-UP Window

Wed May 8, 2013, 06:05 PM

May 2013

Whenever you leave the drive up window at a fast food joint,

CHECK CHECK CHECK the merchandise you've been given.

At two different national chains, I was shorted, once very
embarrassingly.

Seems when the burgers or buns or fries or patties aren't ready -
and there is a line of cars - MOVING THE LINE ALONG is more important
than filling your order in its entirety.

CHECK WHAT YOU ARE HANDED. Many are shorted!

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Highlight:

The Customer Service Problem at McDonald's Is a Symptom of a Much Bigger Problem [View all] phantom power May 2013 OP

customer service pins are cheaper then a living wage. irisblue May 2013 #1

Of course those pins are cheaper. Marie Marie May 2013 #8

Kind of like the "Romney for President 2012" campaign pins? KansDem May 2013 #12

Yes, and you can treasure those pins forever tanyev May 2013 #15

And they're tax write-offs too SirRevolutionary May 2013 #30

It doesn't help when they just trippled the CEO'S pay! Maraya1969 May 2013 #125

Isn't it funny how they have to pay execs big money louis-t May 2013 #129

Great catch. I'll remember that. Flatulo May 2013 #157

Window Person of the Year in 1985 forthemiddle May 2013 #105

it heaven05 May 2013 #110

So.... RobinA May 2013 #160

I heaven05 May 2013 #168

*swoosh* SammyWinstonJack May 2013 #114

You can't put "pride in a job well-done" in the bank. Aristus May 2013 #123

this KentuckyWoman May 2013 #177

Hello, KentuckyWoman. Aristus May 2013 #178

Hi Aristus KentuckyWoman May 2013 #186

Well, they issued me an M1 tank to guard the gold with, so it was fun! Aristus May 2013 #187

Way to miss the point. jeff47 May 2013 #126

You were in high school gollygee May 2013 #131

I heard the fry timers beeping in my sleep after the first shift. SomeGuyInEagan May 2013 #149

Pffft. Iggo May 2013 #134

So, you own that McD's today? n/t Egalitarian Thug May 2013 #142

Millworker zipplewrath May 2013 #143

Glory Days! n/t HangOnKids May 2013 #162

Flame away? I don't think so! Rex May 2013 #170

They never ask the servers what would motivate them. Shrike47 May 2013 #2

When I was with Starbucks, they asked us... Chan790 May 2013 #24

pay them $15/hour and they'll be happy to be there and want to keep the job CreekDog May 2013 #3

Minimum Wage should be $15.00/Hour! BillyRibs May 2013 #74

yes CreekDog May 2013 #75

Yes. And give them cost of living raises too. lunatica May 2013 #96

As an employer, you get what you pay for. Ikonoklast May 2013 #4

I get an occasional coffee at McD otherone May 2013 #5

I think it's funny WeekendWarrior May 2013 #6

Absolutely Stewland May 2013 #20

A Costco in Brainerd, MN? WOW! I lived in Longville 15 years...what I would have snappyturtle May 2013 #50

Wow, we just got one in Burnsville, down in the metro area NickB79 May 2013 #151

And still give us great prices. Imagine that. n/t cui bono May 2013 #83

yes for those who say it can not be done with a profit Costco is a good example lunasun May 2013 #111

The CEO doesn't pay himself an outrageous salary either. Imagine that. SammyWinstonJack May 2013 #116

it's really all about the gold stars... LooseWilly May 2013 #7

bull. Scout May 2013 #9

I bet you were living at home too, instead of paying overpriced rent somewhere. hobbit709 May 2013 #11

But America is becoming a country of crappy jobs. Walmart is the largest employer in the US mountain grammy May 2013 #19

Min wage should be no less than $16/hr AAO May 2013 #22

You're right. It's the "conservative" in me trying to get out. mountain grammy May 2013 #26

We need to eliminate the minimum wage obxhead May 2013 #33

autoworkers now start at $14. HiPointDem May 2013 #78

Fight for 15 sign the petition lunasun May 2013 #115

It isn't usually teens in these jobs anymore gollygee May 2013 #21

Yep. Hassin Bin Sober May 2013 #35

You are right, it is not teens working there anymore dem in texas May 2013 #59

while i agree its no excuse to treat customers iamthebandfanman May 2013 #42

Erhhm, who says they hope to keep their job? LooseWilly May 2013 #49

How long ago did you work at McD? Back when min. wage was close to a living wage? SunSeeker May 2013 #58

I worked there as a teen tblue May 2013 #62

Right liberalmike27 May 2013 #64

You were young and earnest caseymoz May 2013 #67

It's clear to me liberalmike27 May 2013 #122

In America 2013 It Is A Sweat Shop HangOnKids May 2013 #163

+1 Spoiled helicopter kids expect good pay for their first job so they don't have to live... L0oniX May 2013 #176

Poop is poop, whether it is served with a smile or not. Warren DeMontague May 2013 #10

Yes. They need to follow the Trader Joe's model. JDPriestly May 2013 #13

+1 philly_bob May 2013 #52

That is one of the reasons I like shopping there...the prices are low but not worker pay. SunSeeker May 2013 #61

i do find customer service sucks at a lot of these type of places JI7 May 2013 #14

Where are you going in and out to? AAO May 2013 #23

In-n-Out. msanthrope May 2013 #51

LOL. cui bono May 2013 #82

I'm surprised they haven't gone completely automated . olddots May 2013 #16

lets hope they never do.. iamthebandfanman May 2013 #29

They tried that but it was cheaper to hire people than service the machines DotGone May 2013 #40

I'm sure McDonald's employees would have suggestions for where DeRose can stick those pins. Matariki May 2013 #17

Go into the comments section and thumbs up the commenters asking for better wages MrScorpio May 2013 #18

Keep in mind there are McDonalds in Germany... Spitfire of ATJ May 2013 #25

these days iamthebandfanman May 2013 #31

Sounds like one of those mining towns... Spitfire of ATJ May 2013 #34

"And they comply with wage and vacation laws there" JVS May 2013 #77

They do, but it's not blanket like here, it's by profession. Spitfire of ATJ May 2013 #79

And they also have McBier! KamaAina May 2013 #145

They know their market... Spitfire of ATJ May 2013 #146

Chris Hedges does a funny bit about the "positive psychology" program at Kinko's ..... marmar May 2013 #27

Could not find podcast at that link PADemD May 2013 #97

Left side of screen, near the top, under the date. marmar May 2013 #98

Thanks! PADemD May 2013 #100

No prob. It's very easy to miss. marmar May 2013 #101

believe it or not iamthebandfanman May 2013 #28

Ooh! Ooh! Pins! I feel so motivated! tclambert May 2013 #32

I noticed you're only wearing 15 pieces of flair. Apophis May 2013 #69

If you want me to wear 37 pieces of flair, like your pretty boy over there, Brian, . . . tclambert May 2013 #94

Speaking of expressing myself... backscatter712 May 2013 #113

Chris Rock said it best... kimmylavin May 2013 #36

Always found the term 'minimum wage', too be VERY offensive. SammyWinstonJack May 2013 #118

Drive-UP Window bucolic_frolic May 2013 #37

They F*** YOU at the Drive-Through!!! brett_jv May 2013 #153

It's not just DickMonald's XanaDUer May 2013 #38

This happened to nurses @a hospital I worked at. Paid a bunch of $ to a Consultant who uppityperson May 2013 #154

''Pay the employees a living wage.'' DeSwiss May 2013 #39

Spot on retired rooster May 2013 #89

Employees at the Point Of Service Should be in Charge LarryNM May 2013 #41

yet at most businesses in the US they are usually the lowest paid rurallib May 2013 #43

All McDonalds or any other employer needs to do vanlassie May 2013 #44

The Age of the Bean-Counter formercia May 2013 #45

I call BS. Accountants (not bean counters) prepare the financial statements and xtraxritical May 2013 #137

I've had crappy wages...it's never fair to take it out on a customer... onpatrol98 May 2013 #46

+1 Daniel537 May 2013 #56

Why would you expect anything else? WHEN CRABS ROAR May 2013 #47

How much customer service do you need to give someone a $20 and get some food RB TexLa May 2013 #48

Maximum Wage would change the world... icarusxat May 2013 #53

"You get what you pay for" applies to employees to. jeff47 May 2013 #54

I'm not sure a living wage is the entire solution laundry_queen May 2013 #55

Where did you live where McD paid $15 an hour? curlyred May 2013 #57

In a relatively remote area in Canada. nt laundry_queen May 2013 #66

Chickens coming home to roost....you greedy slime. RagAss May 2013 #60

McDonald's is not the only one with a problem. We just walked out of a Red Lobster ... L0oniX May 2013 #63

Seems like the problem here is your attitude Fearless May 2013 #73

What was it that the poster did to the employee that makes you say that? n/t cui bono May 2013 #81

"asshole punk" and "stupid fuck" Fearless May 2013 #91

Yea well I didn't say that to the employee ...and yea I am entitled to a clean table... L0oniX May 2013 #133

I manage a restaurant and have for the last eight years. Fearless May 2013 #172

I'm sure seating people at a dirty table isn't any big deal in your restauraunt. L0oniX May 2013 #175

If people sit at a dirty table in my restaurant Fearless May 2013 #179

Well I would expect a dirty table if I were to go to a dive, 24/7, drunk meetup, greasy spoon. L0oniX May 2013 #188

And your point is? Fearless May 2013 #190

why were you at a Red Lobster ???????????????????? olddots May 2013 #184

I know ...wife wanted to go ...I swore I'd never go to one ever again but get this... L0oniX May 2013 #189

Ok yo go ahead and tell them "thank you for doing your job" cause they don't have to... L0oniX May 2013 #132

You have no idea what you're talking about. Fearless May 2013 #173

I worked my way up from dish washer to wheel cook. Respect is earned! L0oniX May 2013 #174

I will happily serve any person who respects my staff Fearless May 2013 #181

Did you knock your boots off before you went in? snooper2 May 2013 #109

Did that on the way out. The carpet was filthy. L0oniX May 2013 #135

some people are so dense and stupid there is no hope ZRT2209 May 2013 #65

When I worked in retail, I was often rude to customers Apophis May 2013 #68

Better wages is the best cure for the "recession" we're in too. xtraxritical May 2013 #139

They certainly are no Tractor Supply Co. bluedigger May 2013 #70

You have to actually like your customers bhikkhu May 2013 #71

+1 onpatrol98 May 2013 #103

Who's this "you"---the Min. Wage kid? Get real. McD's jobs are crap. WinkyDink May 2013 #106

Kids don't naturally hate everybody bhikkhu May 2013 #112

This same type of "Corporate Thinking"... nikto May 2013 #72

All these silly non-monetary ideas Fearless May 2013 #76

If pins can prove you are a patriotic candidate they can certainly prove you are cui bono May 2013 #80

lol PowerPoint pish talk. Rise Rebel Resist May 2013 #84

The common and banal always seems rough and crude to the elite. Hugin May 2013 #85

"You only get what you pay for." Example #: 534234186/K-2. n/t Hugin May 2013 #86

Not to be racist but from my experience it's the white kids who have most of the issues... Locut0s May 2013 #87

I want my next order served like this: Moostache May 2013 #88

Pay is so 20th Century. harun May 2013 #90

My kid worked at a McDonald's while in high school... AngryOldDem May 2013 #92

Lawsuit against McDonald's vankuria May 2013 #93

Out in the Portland, Oregon area customerserviceguy May 2013 #95

Burgerville USA is privately-owned ... need I say more? Auggie May 2013 #140

Simplest equation in the WORLD. Employees treat customers annabanana May 2013 #99

More money rarely turns a bad employee into a good employee. cbdo2007 May 2013 #102

It would be an incentive to improve, don't kid yourself. WinkyDink May 2013 #107

No, it is rewarding their poor behavior. I volunteer quite a bit and cbdo2007 May 2013 #108

Shoould the incentive be a customer service pin then? That is the ? lunasun May 2013 #119

The point is that there are no meaningful incentives gollygee May 2013 #136

It's not supposed to jeff47 May 2013 #120

That's true in many cases but with these true "bottom of the barrel" type jobs, the companies cbdo2007 May 2013 #121

The hope would be after getting fired several times jeff47 May 2013 #124

In your example, you are rewarding the company that is superior.... cbdo2007 May 2013 #130

McDonalds is offering to reward via pins and other cheap crap. Not money. (nt) jeff47 May 2013 #156

They don't get raises? cbdo2007 May 2013 #158

Generally, no. jeff47 May 2013 #164

Oh give me a break, McDonald's works just like any other company.... cbdo2007 May 2013 #165

You worked there long ago. Things are different now. jeff47 May 2013 #167

"Create shared emotion" = those bull-s*** cheer-leading exercises. JUST PAY THE EMPLOYEES MORE!! WinkyDink May 2013 #104

I worked in a call center for $12.50 an hour for a few years. Jennicut May 2013 #117

DeRose is clueless Vinnie From Indy May 2013 #127

It's simple. If the company treats you, the employee, like sh*t Bake May 2013 #128

I can't recall any experiences with rude McDonald's employees Enrique May 2013 #138

Everyone knows that ... Clouseau2 May 2013 #141

Yep OnionPatch May 2013 #166

Getting rid of "flexible schedules" would help too jmowreader May 2013 #144

+1000! Fearless May 2013 #183

Create shared emotion around delivering a great customer experience. snort May 2013 #147

money motivates workers, not pins noiretextatique May 2013 #148

In most cases, you get what you pay for AndyA May 2013 #150

Message auto-removed Name removed May 2013 #152

Hahaha, thanks for the memories of 35 years in large corporations, where six months of Flatulo May 2013 #155

"Creating memories"? Really? Scootaloo May 2013 #159

How many ketchup packets... KennedyBrothers May 2013 #161

"You Deserve A Brick Today!" kwassa May 2013 #169

Here are the numbers from the Bureau of Labor Statistics Flatulo May 2013 #171

the towering intellects of the business world BainsBane May 2013 #180

#2 will make it worse as well. wickerwoman May 2013 #182

what mega corporations have lost track of olddots May 2013 #185