The Customer Service Problem at McDonald's Is a Symptom of a Much Bigger Problem

[Locut0s]

87. Not to be racist but from my experience it's the white kids who have most of the issues...

I worked in 7-11 for 4+ years as an assistant manager and saw my fair share of people go through the store, hired some myself. My mother has worked in retail for most of her life. I came to realize that hiring a white person was riskier on average that hiring someone of another ethnicity. People of filipino decent were usually the best. And no I'm not talking about hiring people to use them for low wages or working them to the bone. I mean the basic qualities you expect out of people doing their jobs. When assigned to clean the coffee machine for example, you actually clean it, not some 1/2 assed wipe down. And when confronted about something that wasn't done properly you actually say why it wasn't done, perfectly fine with me if it was too busy to get X done, but please don't roll your eyes like I'm your mother asking you to clean your room. Again I know people may not like to hear it but this is my experience from actually hiring and working with people. And I'm not saying that we shouldn't raise the minimum wage or that low pay doesn't lead to bad service. We should and it does. But there's bad services because I've been asked to work 10+ hours for too little. Which DOES happen far to often. We DO need higher pay. But then there's bad service because I have to work this crappy job when I'd rather be out partying.