The Customer Service Problem at McDonald's Is a Symptom of a Much Bigger Problem

[Fearless]

173. You have no idea what you're talking about.

Frequently the door person is NOT the person who cleans tables. Frequently you can't see from the door if a table is clean. Frequently they are told the table is empty and assume it's clean. The server or a busboy/girl usually clean tables. Additionally, you could very well have come into the restaurant right after a large rush. Tables weren't necessarily just sitting there dirty, but rather the staff is beginning to clean up after a very large number of guests who came in at approximately the same time. Someone may have called out and it was short staffed.


And I AM the manager of a restaurant. And 99 times out of a hundred when someone comes to complain about something like this there is a very valid reason. I'll tell you a secret about the manager. They stand there and act all concerned and genuine. While really the only thing they're doing is getting you out of the restaurant before you make a scene. The fact is you don't know. You jump to conclusions and act self-righteous.

People who work these jobs are people too. And they work harder than most people.