General Discussion
In reply to the discussion: For those who are computer challenged, why do you think you have such an issue? [View all]ohheckyeah
(9,314 posts)Lots of people are afraid of screwing up the computer. I explained to my elderly parents that if they ran the virus scan once a week there was little, short of taking a hammer to it, they could do to screw the computer up beyond repair.
I made them videos of the basic things they needed to know, using a program that records the actions on a desktop. I made the pointer huge so they could follow it and explained the terms like desktop, file, right click, left click, etc.
I related actions on the computer to what they did without the computer. For instance, the email is like their regular mailbox. You have to open it to get the mail. Clicking on an email to open it is like using a letter opener to open a piece of snail mail. After you've read it, just like snail mail, you have to decide to answer it, throw it away (delete it), or file it. That made sense to them.
I also downloaded Team Viewer on both of our computers. That way I can help them with a computer problem without being there.