General Discussion
In reply to the discussion: Finally got my Health Insurance. The Affordable Care Act isn't that good. [View all]MH1
(19,167 posts)it is plausible that someone did resolve it that quickly rather than merely waiving it.
We use the government "e-verify" system and a third party integrator provided the integration to SAP. Part of the tookit is a "queue" screen listing all the verifications that were submitted and failed. This would be fairly standard so presumably the exchanges have something similar. They would have had people trained and assigned to work those queues.
It is extremely difficult and costly to find every software bug in a complicated system before go-live, and as mentioned elsewhere, not everything is easily scalable for the kind of traffic that the exchanges have encountered. But since certain types of problems are predictable, there is normally a plan to expedite the trouble calls that will come in. Since verification is a process that's already used elsewhere, it's likely they could easily staff up that part of the response team.