General Discussion
In reply to the discussion: 99% of Obamacare applications hit a wall [View all]phleshdef
(11,936 posts)Look, you can do all the virtual load testing and beta testing with small groups. But there is nothing and I mean nothing that can prepare you for the onslaught that HealthCare.gov has been hit with. They really needed to see a true real world demonstration of what they'd be dealing with in order to figure out how much they need to scale up or which areas of code need more optimization to handle that sort of load. Its a testament to how powerful the ACA is going to be once its running full speed.
As for gaps in information, they are going to have to contact users with gaps and tell them they need to "reconfirm" some information and pull them back in to fix their applications. And if the health insurance companies want those customers, they can also step in and start contacting folks to fix that sort of thing. Its not something that's all that damn hard to remedy.
Hopefully, more states will eventually be encouraged to setup their own exchanges which will consolidate the concerns, server resources, bandwidth resources and customer services needs among different states.