General Discussion
In reply to the discussion: This message was self-deleted by its author [View all]KoKo
(84,711 posts)Your work experience with the company may be a good one...but, there have been problems with them and other credit reporting agencies:
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Credit Bureaus Stand Btween Americans and New Health Care Exchanges
But Experians telephone operators, just like those who work at Equifax or Trans Union, dont have a great reputation with consumers. Complaints from those rejected by AnnualCreditReport.com are plentiful. Earlier this year, the Federal Trade Commission issued a report saying as many as 42 million Americans had an error in their credit reports. Back in 2000, after a federal law required the bureaus to make it easier to call and get errors fixed, a crush of telephone busy signals and accusations of inadequate staffing led to the three bureaus paying a $2.5 million settlement to the FTC. Experian paid $1 million and agreed to increase call center efficiency. And in July, a jury awarded an Oregon consumer $18 million for getting the run-around from Equifax.
http://bobsullivan.net/privacy/credit-bureaus-stand-between-americans-and-new-health-care-exchanges-can-they-answer-the-calls/