General Discussion

Common Sense Party

(14,139 posts) Tue Oct 22, 2013, 12:03 AM Oct 2013

Is the "fix" to logging into the ACA website REALLY this simple? Really??!? [View all]

Going "incognito" on Google Chrome? It can't be that simple, can it?

(CTRL-SHIFT-N, in case you're wondering).

Cookies? This seems too simplistic for all the hubbub.

http://www.deseretnews.com/article/865588851/Ogden-man-bypasses-Affordable-Care-Act-website-bug.html

A Utah man said he accidentally stumbled upon a way to bypass a bug that's been plaguing the Affordable Care Act website since it launched Oct. 1.

...

Bennett, an Ogden resident and founder of VideoPress, said during his attempts to log in he was directed to a white screen and couldn't go forward in the enrollment process.

“Because I’m a nerd, I was able to look into that a little bit," he said. "I figured out this white screen was happening because the Web browser was sending the server some bad information.”

...

Bennett's solution was to open a Google Chrome browser in incognito mode, which allows users to browse the Internet without recording the website and download history. It also deletes cookies, or information storage, after a window is closed.

...

Bennett said he happened to go back to HealthCare.gov and logged in. The white screen then redirected him to the main page.

Now he, his wife and 2-year-old son are ready for Jan. 1, when their new insurance will go into effect.

Can someone who's been having trouble try this and see if it actually works?

68 replies

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Is the "fix" to logging into the ACA website REALLY this simple? Really??!? [View all] Common Sense Party Oct 2013 OP

I finally finished enrollment using IE 10 earlier today. LAGC Oct 2013 #1

That's weird that it'd be something so...simple. Common Sense Party Oct 2013 #3

its not THEIR cookies....its YOUR cookies... VanillaRhapsody Oct 2013 #4

I understand that. It's THEIR problem that they built a site where one must clear the cookies first Common Sense Party Oct 2013 #8

Nooo....the cookies are intentional...but the cookies are now no longer valid...you need a new VanillaRhapsody Oct 2013 #10

That would be me. justice1 Oct 2013 #15

Control-Shift-Delete will do it sweetloukillbot Oct 2013 #17

How do I delete cookies in Firefox? pangaia Oct 2013 #28

Go to Options > Privacy starroute Oct 2013 #37

I meant to come back and thank you. pangaia Oct 2013 #60

You're welcome! starroute Oct 2013 #63

Well, that's a whole different ball of wax. LAGC Oct 2013 #7

I had to do the same thing. KentuckyWoman Oct 2013 #5

President Obama, give this man a medal! Fridays Child Oct 2013 #2

Just FYI, IE has "In Private" browsing. Same thing. tridim Oct 2013 #27

It doesn't work for me. AmBlue Oct 2013 #6

The Incognito option in Chrome doesn't work? Common Sense Party Oct 2013 #9

I wish. AmBlue Oct 2013 #24

Can you delete cookies and browser history? Bolo Boffin Oct 2013 #14

I've cleared cookies and cache... AmBlue Oct 2013 #23

I was getting the White screen using Opera Browser Heather MC Oct 2013 #11

I can't even find the Start button on Windows 8, the steaming turd. Common Sense Party Oct 2013 #13

Ha ha Glad I am not the only one Heather MC Oct 2013 #20

My daughter got a tablet to use from her school. It has 8. I had NO idea how Common Sense Party Oct 2013 #22

My son's school did the tablet thing as well this year. ScreamingMeemie Oct 2013 #34

She loves it -- for listening to streaming music throughout the house. Common Sense Party Oct 2013 #59

The Start button is at the exact same place it was on 7. Bottom left. tridim Oct 2013 #29

My start button on Windows 8 is nowhere near bottom left ScreamingMeemie Oct 2013 #30

It's on the bottom left. tridim Oct 2013 #32

Nope... The little thing with all the windows? Labeled "Start?" ScreamingMeemie Oct 2013 #33

Nope. It isn't. Not on her tablet. Common Sense Party Oct 2013 #39

Maybe add classic shell to your windows 8? OregonBlue Oct 2013 #42

If I ever get Windows 8 on a device I use, I'll do that. Common Sense Party Oct 2013 #46

LOL. I'm afraid I am one of the old dogs. It's easier to download classic shell than to OregonBlue Oct 2013 #56

Took me over a week to shut down aroach Oct 2013 #48

I'm glad I'm not the only one. Common Sense Party Oct 2013 #49

It absolutely works. I was in the same predicament. Bolo Boffin Oct 2013 #12

VERY Helpful of you, Bolo.. thank you! Cha Oct 2013 #18

Hi Bolo... Congrats! AmBlue Oct 2013 #25

It was at log in, just like the guy in the OP. Bolo Boffin Oct 2013 #35

Got it... thanks. AmBlue Oct 2013 #41

KnR for experimentation and the scientific method Hekate Oct 2013 #16

Kick for testing grahamhgreen Oct 2013 #19

Clearing my cache worked for me, without having to go incognito... ScreamingMeemie Oct 2013 #21

Do you still have to create a new email address if you clear cookies or is doing both necessary? MrsKirkley Oct 2013 #26

I did not have to. ScreamingMeemie Oct 2013 #31

Do I need to delete all my cookies? Ptah Oct 2013 #36

I'm no expert, but it seems like you are supposed to delete all of them, and then Common Sense Party Oct 2013 #38

Just delete the healthcare.gov cookies rocktivity Oct 2013 #58

Message auto-removed Name removed Oct 2013 #40

I found that out on Oct 1. That info was in the healthcare.gov log in help menu. nt Zorra Oct 2013 #43

It's still there on the Log In page. "Have Trouble Logging In?" Zorra Oct 2013 #44

So why has this rollout been deemed such a disaster by the press? Common Sense Party Oct 2013 #45

Why did the President give an address in the rose garden Puzzledtraveller Oct 2013 #47

Good point. They should make public how many millions HAVE signed up and enrolled Common Sense Party Oct 2013 #50

No offense, but you clearly haven't a clue about the depth and scope of the problems Zorra Oct 2013 #51

Whoa. Calm down. I'm asking a question. Common Sense Party Oct 2013 #52

I'm sorry, I thought you were going to be another poster telling me Zorra Oct 2013 #64

Decided to try clearing my Firefox (Mac) healthcare.gov cookies rocktivity Oct 2013 #53

Let us know if you go "all the way"! Common Sense Party Oct 2013 #54

To clarify, I opened my account yesterday rocktivity Oct 2013 #57

This message was self-deleted by its author rocktivity Oct 2013 #65

Consummation Accomplished! rocktivity Oct 2013 #66

Awesome! I'm glad the deal is now done! nt Common Sense Party Oct 2013 #67

Thanks so much! It worked! pandora nm Oct 2013 #55

He is not a nerd. KamaAina Oct 2013 #61

if it's FUBAR, it can't be fixed jon10 Oct 2013 #62

If the problem is tainted cookies, then the only solution might be rocktivity Oct 2013 #68