Our ACA saga - next installment.....on identification verification, the chat function, and phone

[Puzzledtraveller]

4. The ACA saga is becoming incoherent

I do not even know what my situation will be with my own insurance, or how our current medicaid eligibility will be effected in 2014 and I have been a medicaid caseworker in KY since 2009. The lack of info from our own Cabinet has many of my coworkers concerned. Though we trained on the basics of the ACA back in September, we are just now getting our training on the actual application software for the HBE's. You see, we began the online system on 10/1,for people to apply at home for themselves. We have not yet actually begun to take in-office applications. That begins on 12/16. Please believe me when I say we are rather confused.