General Discussion

MineralMan

(150,933 posts)

2. Well, for franchise operations, the corporate headquarters is the place.

Fri Nov 29, 2013, 02:06 PM

Nov 2013

They're very brand conscious, and try to deal with disappointed customers. Every franchise store reflects on the corporate brand. So, they contact the franchise owners and tell them to fix it.

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Don't Just Fume...Complain. [View all] MineralMan Nov 2013 OP

Nothing wrong with complaining. I've found the higher you go the better. (n/t) spin Nov 2013 #1

Well, for franchise operations, the corporate headquarters is the place. MineralMan Nov 2013 #2

Exactly. (n/t) spin Nov 2013 #3

Probably what happened was that a couple of people in MineralMan Nov 2013 #4

Store owners at the local level are interested in "pinching pennies". ... spin Nov 2013 #13

My girlfriend used to work at a diner Ace Acme Nov 2013 #23

I remember the manager at my cafeteria where I worked was a penny pincher. ... spin Nov 2013 #27

Free Pizza Hut pizza? GeorgeGist Nov 2013 #5

You have a point, there. MineralMan Nov 2013 #6

I've gotten so much free stuff by complaining about products that didn't JaneyVee Nov 2013 #7

I don't complain unless I really have a beef with a company. MineralMan Nov 2013 #10

I can't recall pipi_k Nov 2013 #40

True. Comcast had been inching up my bill for months... SomethingFishy Nov 2013 #8

Good strategy. It works pretty well, most of the time. MineralMan Nov 2013 #9

I got free HBO by compliaining to Comcast in person. ErikJ Nov 2013 #16

Be careful, if they put a time limit on the freebie your bill SomethingFishy Nov 2013 #18

Thanks. I better check on that. I think my bill has stayed the same every month. ErikJ Nov 2013 #21

Just straight ask for "customer loyalty" they are the ones who can actually take care of you.. SomethingFishy Nov 2013 #25

+1. Similar experience with TWC. My reduction was only half of yours, but I got an internet ...... Tarheel_Dem Nov 2013 #39

I've gone through this with them, told them I could only afford bare bones, no movies, etc. freshwest Nov 2013 #43

I find it useful to contact corporate when the experience goes well, too. . . Journeyman Nov 2013 #11

Nice. I've done that, too, when it was warranted. MineralMan Nov 2013 #12

For government workers, customer praise is often their only praise. gvstn Nov 2013 #24

a suggestion if ya want pizza azurnoir Nov 2013 #14

We buy Papa Murphy's often. MineralMan Nov 2013 #15

you mean the double crust? those are realy good azurnoir Nov 2013 #19

No, not the double crust. They've introduced MineralMan Nov 2013 #20

Papa Murphys makes a delicious pizza LadyHawkAZ Nov 2013 #22

if they do something wonderful let corporate know that as well dembotoz Nov 2013 #17

Yup! bobclark86 Nov 2013 #26

If that's the case, they shouldn't take Internet orders in the first place. MineralMan Nov 2013 #29

Few points... bobclark86 Nov 2013 #31

If they restricted internet orders to plain vanilla pizzas Ace Acme Nov 2013 #33

Like I said, what business are you in? MineralMan Nov 2013 #35

It's simple, pay online when you order... reACTIONary Nov 2013 #37

There is no option on the Pizza Hut site for paying online. MineralMan Nov 2013 #46

I don't think that was the point the poster was making Fumesucker Nov 2013 #41

Quite a few years ago I bought a box of Banquet Frozen Chicken classof56 Nov 2013 #28

Three decades ago, I got a stale package of Mother's Animal Cookies. MineralMan Nov 2013 #30

Last week I wrote a letter of complaint Rainforestgoddess Nov 2013 #32

I hope so. I don't really like their pizzas, so I may never use MineralMan Nov 2013 #36

I have 3 teenagers Rainforestgoddess Nov 2013 #44

Yes... That's the way to handle this situation... reACTIONary Nov 2013 #34

Not trying to be a smartass albino65 Nov 2013 #38

I own firearms. I think they should be licensed MineralMan Nov 2013 #42

I totally agree albino65 Nov 2013 #45

By the way-Good luck vs. Michigan St. today albino65 Nov 2013 #47