Of Course Applebee's Is Going to Replace Waiters With Tablets

[kentauros]

131. That's cool that you're able to serve and cook.

But a place like Applebees (and any other chain of a similar type, usually a "grill&quot isn't going to have enough time for their kitchen staff to do serving in addition to cooking. Unless they really screw around with job descriptions and have busboys, hosts, and managers serve, too, just to get rid of waitstaff. I don't see that happening here.

The tablet idea is simply a tool that replaces another tool, namely paper and pen. I would suspect waitstaff will be retained to do all the other service jobs as well as make sure people got their orders right. I would also figure that people will make mistakes in the beginning and there will be more wrong orders than before. Once they get used to the system, mistakes will go down, or programming will change the input system to account for a higher learning curve from customers.

I've also worked in the food industry, as busboy, dishwasher, cook, pastry cook, and baker. I never wanted to work waitstaff, but not because of the pay. I'm just not that good at writing down orders versus making them