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Showing Original Post only (View all)Completely f'd up business practice I just found out about [View all]
I am opening up a restaurant in a couple of weeks, and today I met with the project leader who is writing and installing my point of sale software. My executive chef and I met with her and she asked a bunch of questions, all seemed standard, until we got to credit card processing. "Do you want to levy a commission on your servers to offset the credit card fees?". I stared at her in disbelief. "Hang on, do you mean taking some of the waitstaff's tips?" I asked, hoping I heard wrong. "Yes, lots of restaurant owners do it. It helps to offset the loss you'll take on credit card fees". I sat there speechless for a moment, and all I could say was "Are you FUCKING KIDDING? If I'm so hard up for every dime that I have to take money away from people who are working their butts off for ME, then I don't deserve to be in business! NO WAY am I even going to consider doing that".
My executive chef just smirked at me, and the young project manager lifted up her face to me and said "good for you".
I'm sick to my stomach at the thought that this is a regular thing.