How is it possible that my flight was delayed for not having a crew?

[bluestate10]

67. You ticked off a list of problems that airlines have largely created for themselves.

I don't assume anything. I am sure airline customer service reps are underpaid - did you see that I clearly pointed out that they should be paid well and be given adequate time off? If I ran an airline, I wouldn't fire people until I had fixed problem (well, some executives would likely be fired for being generators of problems). If a person is well paid, had adequate opportunity for time off and rotational opportunities to non customer interface jobs, I would expect them to be 100% on their A game when facing customers, if not, they would be retrained and fired if retraining doesn't solve their issues with serving customers. For every asshole customer, there are ten or more good customers, who if they witness the actions of the asshole customer, would give the Rep some sign that they understand and backs him or her.

I am sorry, but if you say that even if pay is excellent, time off excellent and excellent benefits aren't enough to have you put up with an occasional asshole, I wouldn't want you as the face of any business that I own. I believe in treating employees well, but I am demanding when it comes to delivering a product or service to a customer. A customer service job is just that, a person has a job solely because customers are being assisted in some way - any person that, if treated well, is paid well and has opportunity for time off, can't buy into that concept shouldn't EVER consider going into customer service.