How is it possible that my flight was delayed for not having a crew?

[SharonAnn]

76. Amen! The people at the ticket desk or boarding gate didn't cause the problem. My story -

Being a "road warrior" for years taught me that the individuals are not responsible for the problems and don't deserve our outrage which is really at "the system" or "the company". Traveling a lot on business is very stressful and lots of things happen, most of them unpleasant.

A real example for me was one day trying to return home after a long week on the road, a weather front came through Dallas with terrific thunderstorms on a Friday afternoon. Lots of flights delayed or cancelled. I waited in line with others to try to get rebooked and apologized to the attendant for the behavior of some of the other passengers. I told her I would like to get rebooked but that I understood there were limited options and just asked her to do the best she could do. She not only rebooked me on a flight sooner than I expected but she put me in First Class. I thanked her but thought to ask her "Why First Class"? She answered that after a difficult couple of hours she appreciated a passenger who was understanding and appreciative. Since this interaction helped her out, she wanted to help me out. Again, I thanked her and told her I wasn't expecting anything like this. She said, "I know. That's why you're getting it. You made my day."