the majority of the major airports from ORD to JFK and in between have been basically shut down since sometime yesterday. It takes time to recover from that storm in scheduling and placement of crew members as well as (mentioned above many times) the fact that hours of service also applies to human beings. You need to have some patience in this. It is not the direct fault of you, the airline or any of its employees that there are these types of delays - and I speculate that it is a combination of the reasons mentioned above - and you need to calm down and get a grip on yourself and let the person who snapped at you have some slack. It's rough on all of the employees at this point in time as it takes about a week to get things back to normal after a big weather event like the one that just happened. Not only that, there's another one churning in that direction so this could be a rinse and repeat series of events for the next several days.
If you can, bail on the flight plans and ask for a refund, then reschedule if possible. Not everything can march along to your parade when depending on others for transportation, it seems your safety is at stake so that should prompt you to be considerate of that fact.
Just sayin'
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