sitter cancelled. couple took baby to $200 plus fancy pre.pay nonrefundable restaurant.

[global1]

171. Look - It's A Matter Of Good Customer Service In My Mind.....

He could have pleased both these parents that because of circumstances they couldn't control had to bring the baby. Let's face it $500.00 is a lot of money to lose. He could have pleased the other paying customers that were in the restaurant that might have been offended by a crying baby.

If the proprietor thought that much of those customers - he could/should have very diplomatically went to the parents of the crying baby and said - "Look - I can't have a crying baby in here as it inconveniences my other guests. So here's what I'm going to do. I'm going to let you come back on some other date (without your baby) and you won't have to pay again. You won't lose any money."

IMHO - this proprietor didn't handle this correctly. Again he was motivated by the $'s instead of the customers.

Look at all the attention he's brought on to himself now.

I live in the Chicago area and I wouldn't go to his restaurant now just because of how he handled this. It suggests to me that he doesn't really care about his customers/patrons.

I know that there are others here that are cheering him on - because they don't like to be inconvenienced by a crying baby. I just appeal to those people - that the look at this situation as an issue of providing Good Customer Service.

Perhaps we should kick this situation up to the hosts of The Chew and see how they would handle this same situation. A couple of them have restaurants of their own.