General Discussion

WCIL

(344 posts)

20. I had a horrible time with Comcast

Thu Feb 13, 2014, 07:39 PM

Feb 2014

For a time we had cable and broadband internet service through them. If the internet went out, I would have to call and they would re-send the signal which ALWAYS resulted in the cable service going out. Another call and lots of transfers to get that fixed, and then it would happen again in a week.

At the time we subscribed (it has changed now), Fox News was part of the basic package but MSNBC was not available at all in our area.

We switched to DirecTV and a DSL from a local company. We have more than twice as many watchable channels (not just shopping, etc) and no internet problems AND saved more than $50/month. I could kick myself for not switching sooner.

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As an 18 year Time Warner subscriber, what can I expect from Comcast? Spare no details. [View all] Yavin4 Feb 2014 OP

I would suspect higher prices....... nt rdharma Feb 2014 #1

Pay more and get less. lpbk2713 Feb 2014 #10

I hope the FCC doesn't allow this monopolistic crap. Lex Feb 2014 #2

I have been a Comcast customer for about 10 years Keefer Feb 2014 #3

I respectfully disagree. blue neen Feb 2014 #9

I have NEVER Keefer Feb 2014 #11

I wish I could say the same. blue neen Feb 2014 #13

and when you do get someone on the phone CatWoman Feb 2014 #39

They aren't even in the US! El Supremo Feb 2014 #57

If and when my service goes out, Keefer Feb 2014 #64

I've had the same problem dflprincess Feb 2014 #55

I'm with you. Seeking Serenity Feb 2014 #18

I wonder if the vast difference in experience is between those who had service through someone okaawhatever Feb 2014 #48

Comcast 10 years here as well Glitterati Feb 2014 #50

Good to hear you kept your power. As an adult do you enjoy the Harry Potter movies? Just curious okaawhatever Feb 2014 #58

Oh yes, I love all the Potter books and movies Glitterati Feb 2014 #66

Thanks, I'll check them out. nt okaawhatever Feb 2014 #74

I never had a problem, either. I had great customer service, over the phone and in person. fishwax Feb 2014 #21

Same here DavidDvorkin Feb 2014 #45

The price... Agschmid Feb 2014 #59

The hoopla is Notafraidtoo Feb 2014 #65

Horrible customer service. blue neen Feb 2014 #4

"Horrible" is too nice of a word NightWatcher Feb 2014 #7

Regular rate increases, horrible customer service. 1000words Feb 2014 #5

I expect higher prices nadinbrzezinski Feb 2014 #6

We get along just fine without cable TV. We do have dsl internet so we use Purveyor Feb 2014 #15

I can tell you from experience Nadin dixiegrrrrl Feb 2014 #37

You *may* not get Comcast sir pball Feb 2014 #8

Just for kicks ask customer service where they are located - TBF Feb 2014 #12

Bingo. blue neen Feb 2014 #14

Or they don't understand you notundecided Feb 2014 #36

I worked for Comcast in CS about 10 min away from my home in MA. I know they have more seaglass Feb 2014 #24

Maybe certain divisions are overseas? TBF Feb 2014 #34

Oh I don't doubt they have overseas CS, just noting that they also have CS in the states. n/t seaglass Feb 2014 #42

There is a major Comcast call center in Salt Lake City. Drunken Irishman Feb 2014 #53

It's a little pricey, but lots of good choices Seeking Serenity Feb 2014 #16

I have cable and internet through Comcast. dilby Feb 2014 #17

Time Warner sucks so it couldn't be mucvh worse -- but then again it could Armstead Feb 2014 #19

I had a horrible time with Comcast WCIL Feb 2014 #20

i would anticipate that if slow cheap internet is a priority-you might miss tw cable dembotoz Feb 2014 #22

Fun with Comcast... durablend Feb 2014 #23

That data cap is worrisome. TW sucks but at last they don't do that. Armstead Feb 2014 #26

They charge $1.99 a month here for the DTV modem the government doc03 Feb 2014 #31

Expect the guy to show up between 9am and Boom Sound 416 Feb 2014 #25

A price increase every 6 months to a year. n/t doc03 Feb 2014 #27

i've had good service from comcast. spanone Feb 2014 #28

My only problem has been that they Kingofalldems Feb 2014 #29

I've never had any problems with Comcast. The Velveteen Ocelot Feb 2014 #30

They're expensive. Their rates go up every year. You can cut deals.. Kahuna Feb 2014 #32

Consumer Reports rates Time Warner and Comcast 6 & 7 in customer service doc03 Feb 2014 #33

It only took them thirty-two visits to my home, more than... MANative Feb 2014 #35

I'm going through this RIGHT NOW. 2theleft Feb 2014 #47

They once gave me a box that spontaneously combusted LeftyMom Feb 2014 #38

Remember time Warner - AOL merger.... Historic NY Feb 2014 #40

Bend over and grab your ankles... workinclasszero Feb 2014 #41

Here is good article on the merger.. dixiegrrrrl Feb 2014 #43

Don't expect lower priced or greater choice Applan Feb 2014 #44

You'll suffer like an abused mule. Believe me. nt Nay Feb 2014 #46

CONcast. L0oniX Feb 2014 #49

Expect the price to go up signifigantly every six months... Shoulders of Giants Feb 2014 #51

You won't likely be affected, elleng Feb 2014 #52

My son worked for Comcast and now works for Time Warner. Auntie Bush Feb 2014 #54

Xfinity branded residential service sucks Paulie Feb 2014 #56

Get an antenna customerserviceguy Feb 2014 #60

Do not lose any of their equipment--they will follow you to the grave and beyond. bklyncowgirl Feb 2014 #61

Lousy customer service AnnieBW Feb 2014 #62

You ask for it Samantha Feb 2014 #63

I might add that years ago, I used to call Comcast on a monthly basis to.. Kahuna Feb 2014 #67

I've had both, and Comcast is better. AngryOldDem Feb 2014 #68

Both are slow, horrible internet services. But monopolies lead to higher prices. RedCappedBandit Feb 2014 #69

A Sign Of An Industry In Decline... KharmaTrain Feb 2014 #70

Probably no worse. hobbit709 Feb 2014 #71

there are alternatives Herself Feb 2014 #72

Comcast would not allow HBOGo streaming on the Roku. dawg Feb 2014 #73