Any healthcare navigators here?

[scorpiogirl]

12. Yes! The bureaucracy is the worst.

I have spent a lot of time on hold as well, though not as much as you, that's crazy! No one person seems to know what's going on. I admit I've wanted to throw my phone across the room! It is maddening, especially with deadlines constantly looming. I still have to send in all my proof as well, even though it was submitted online. I guess I'm tired of proving how much I'm worth after years of being poor and having to constantly prove that to get help.

Yeah, last week on Monday, I left an automated call back request while on queue with the state (I had no choice as it hangs up on you if they're too busy). They were supposed to call back within 24 hours, here I am a week later, no call. I also called my case worker and have left two messages over the last three weeks. The operator told me that each case worker has 800+ clients. Fat chance of ever getting called back. Yet, without my questions being answered by them, I can't meet their deadline.

I don't know why it has to be so hard. Feels like climbing a mountain though. You are not alone.