General Discussion
In reply to the discussion: So let me see if I've got this straight... [View all]sinkingfeeling
(57,342 posts)Multiple Sclerosis
Ampyra
Aubagio
Avonex
Betaseron
Copaxone
Extavia
Gilenya
H.P. Acthar
Rebif
Tecfidera
Tysabri
To be sure the specialty drug is covered, call the specialty pharmacy at 800-870-6419, Monday-Friday 8 a.m.-10 p.m., Eastern time.
http://www.anthem.com/employer/co/f3/s3/t0/pw_b130446.pdf?refer=ahpprovider&state=nv&refer=ahpprovider&state=nv
They also have a eReview for clinical reviews:
eReview
eReview: New option for Pre-certifications/Authorizations
As part of our ongoing efforts at Anthem Blue Cross and Blue Shield to ensure you are receiving the best possible service, we would like to introduce you to a new, more convenient clinical review option called eReview. eReview allows you to send information to and receive information from us about requests for service via secure email.
How the process works: With just a click of a mouse, the Provider can send demographic/clinical information to Anthem via secure e-mail. The information is then received by an Anthem associate from a shared e-mail mailbox. The Anthem associate then processes the information and responds with the authorization decisions, including the authorization number, to sender via a secure link.
Getting started: All you need to get started is access to e-mail. See the information posted below on further details to get you started today! Information includes frequently asked questions, eReview Request form, and an eReview Information Sheet that includes screen shots that walk you through the process.
Attachments: Attach any medical records or notes to the eReview request. Again, all information is sent secure email to ensure HIPAA compliance. If you dont have medical records electronically, you can still use eReview, and just fax in any medical records that need to be attached to 800-763-3142 and include you eReview information in the fax cover sheet.
eReview Welcome Letter
And here's a link to their document on how to expedite appeals:
http://www.anthem.com/provider/nv/f5/s1/t0/pw_e205625.pdf?refer=ahpprovider&state=nv
It starts on page 125 and says the expedited appeals will be done within 72 hours.
I hope this is of help to you.