General Discussion

stevil

(1,541 posts)

10. I am a 27 year veteran in the Foodservice Industry, Manager for 17 of them.

Fri Mar 28, 2014, 08:12 PM

Mar 2014

At this point Chili's has left it up the the insurance company and they hope you will go away. The best thing to do is contact the GM of the restaurant, explain your situation and ask for the name of their supervisor. Call the supervisor of the GM, explain your situation and go up the next rung on the ladder and hopefully at one point someone will be willing to expedite your complaint and resolve it. Mention that you would rather deal with Chili's to resolve this rather than involve a lawyer, social media or local television coverage. Being polite will help and not be perceived as weakness and following the chain of command will ensure that someone will probably not want your case to be continually "kicked upstairs". Hope this helps and if you have any questions for me shoot!

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Chili Restaurant tells me they are not responsible for their bones in their hamburger... [View all] Drahthaardogs Mar 2014 OP

you need to make a scene or something and bring attention on them JI7 Mar 2014 #1

take this to yelp and to social media grasswire Mar 2014 #2

And local tv press. nadinbrzezinski Mar 2014 #3

Yes, if there is a local TV station that takes cases like this, do it. djean111 Mar 2014 #4

By their logic ... lpbk2713 Mar 2014 #5

I want to know what kind of shitty meat are they processing to get a bone in a burger. Drahthaardogs Mar 2014 #6

Did you keep that piece of bone? Curmudgeoness Mar 2014 #7

I did not keep it. Drahthaardogs Mar 2014 #9

That is a point that I was making.... Curmudgeoness Mar 2014 #11

call claim adjuster back, tell them you will file in small claims Liberal_in_LA Mar 2014 #8

I am a 27 year veteran in the Foodservice Industry, Manager for 17 of them. stevil Mar 2014 #10

Call. Corp. HQ., in Dallas- Brinkers on LBJ Frwy 7wo7rees Mar 2014 #12