5 Companies That Excel at Screwing Over Customers

[hobbit709]

4. AT&T isn't on the list?

Back when it was Southwestern Bell, any time I had a problem I could call their 800 number and talk to someone local and get the problem resolved within 10 minutes. If you went to their website you could enter your phone number and it would tell you if they were having service problems in your area.
After it became AT&T it all went downhill. The ATT website didn't have that feature and if you called the 800 number it took 15 minutes just trying to wade through the options. When you finally got a person it was someone in South Asia and you could tell they were reading from a script, wanting you to do all the things you tried BEFORE calling them. I spent 45 minutes arguing with some clown before he finally admitted they having service problems. "So you just wasted 45 minutes of both of our time?" was my response.
One time I got a new combination DSL modem/router to replace the old modem and separate router and tried to set it up. After an hour and a half of "Invalid User ID and/or Password" I called them and half an hour of getting switched from one tech support to another we figured out the problem.
They had changed the password on the DSL without telling me. The User ID and password when I first got DSL with SBC was the same as the User ID and password on the primary email box on my account. They decided that the DSL ID and the email ID had to have a different password without telling me. "Would you be so kind as to tell me what my new password is?" They gave it to me and instant connection. I then changed the password from what they assigned to FUCKATT***