Hotel Stripped of Franchise After Turning Away Family With Service Dog for Epileptic Boy (Video)

[csziggy]

1. Best Western are franchises

The national company does NOT enforce any rules on their franchises.

"Unlike other chains, which are often a mix of company-owned and franchised units, each Best Western hotel is an independently owned and operated franchise. Best Western does not offer franchises in the traditional sense where both the franchisee and franchisor are operating for profit. Instead, Best Western operates as a nonprofit membership association, with each franchisee acting and voting as a member of the association in the manner of a marketing co-operative." http://en.wikipedia.org/wiki/Best_Western

This means that the local hotels make their own policies, do their own training, and get no guidance from the national organization. So if the local owners and management are ignorant, there is no one other than their guests to educate them.