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csziggy

(34,189 posts)

7. But the actions of the franchise have to be egregious

Reply to PSPS (Reply #2)

Sun Jun 22, 2014, 07:10 PM

Jun 2014

Before the national company will jerk their license.

I went through this with a Comfort Inn - same deal, local franchise performed bad acts, national corp. just washed their hands of the whole situation. I did get the Comfort Inn in question removed from the AAA hotel listings since I had made the dishonored reservations through AAA.

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Hotel Stripped of Franchise After Turning Away Family With Service Dog for Epileptic Boy (Video) [View all] doxydad Jun 2014 OP

Best Western are franchises csziggy Jun 2014 #1

The national company does control the use of its name. PSPS Jun 2014 #2

But the actions of the franchise have to be egregious csziggy Jun 2014 #7

In the case in the OP, it looks like they just did. backscatter712 Jun 2014 #16

The owners have an obligation to know the law regarding the ADA and service animals. Gormy Cuss Jun 2014 #3

True, but the national corporation takes no responsibility csziggy Jun 2014 #8

The Statement from Best Western rpannier Jun 2014 #10

At least they seem to be better at CYA than Comfort Inn! csziggy Jun 2014 #12

"Mrs. Vaughn � who is an attorney for special needs children..." rocktivity Jun 2014 #4

Having traveled with pets I investigate whether they accept pets while making reservations. Thinkingabout Jun 2014 #5

The dog in question is not a pet. Jenoch Jun 2014 #6

My step-daughter has a service dog and I can tell you the level of ignorance of the ADA rules Dustlawyer Jun 2014 #9

Ignorance is rampant TNNurse Jun 2014 #11

And it doesn't help when people claim their pets are service animals csziggy Jun 2014 #13

Even if they aren't Gore1FL Jun 2014 #14

All the BWs around here are pet friendly. progressoid Jun 2014 #15