Hotel Stripped of Franchise After Turning Away Family With Service Dog for Epileptic Boy (Video)

[Dustlawyer]

9. My step-daughter has a service dog and I can tell you the level of ignorance of the ADA rules

is astounding. We have been initially refused at all kinds of places until we tell them that they cannot refuse us based on the dog being a service dog. We have had people ask us what her medical condition is, dirty looks and comments from other patrons which in turn puts pressure on the establishment to deny us. It is hard to maintain composure when it happens so often. It is not our desire to cause problems and we are not looking for lawsuits (could have several times). We just try to be patient and educate them on what they should already know.