General Discussion

PumpkinAle

(1,210 posts) Tue Jul 15, 2014, 04:26 PM Jul 2014

Comcast Serves Up What May Be the Worst Customer Service Call in History [View all]

The call starts like this:

Block: We’d like to disconnect please.

Comcast rep: Why is it that you don’t want the faster speed? Help me understand why you don’t want faster internet.

Block: Help me understand why you can’t disconnect us.

Comcast rep: Because my job is to have a conversation with you about keeping your service, about finding out why it is that you’re looking to cancel the service.

Block: I don’t understand …

Comcast rep: If you don’t want to talk to me, you can definitely go into the Comcast store and disconnect your service there.

And it goes on for another seven more excruciating minutes.

Full discussion audio and story here:

https://www.yahoo.com/tech/this-may-be-the-worst-customer-service-call-in-history-91851980684.html
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I think Mr. Block was amazing - I would have given up and curled up in a corner crying.

36 replies

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Highlight:

Comcast Serves Up What May Be the Worst Customer Service Call in History [View all] PumpkinAle Jul 2014 OP

Omg, I listened to this and I wanted to scream. I felt sorry for this guy he was very calm imo. SummerSnow Jul 2014 #1

HA! The first thing I got rid of in my Dad's portfolio was Comcast Warpy Jul 2014 #27

My absolute WORST experience was with Comcast. arcane1 Jul 2014 #2

I can almost top that with West Elm..... Swede Atlanta Jul 2014 #4

IMO AT&T is worse. I've dealt with both companies. tridim Jul 2014 #8

I am SO FUCKING JEALOUS!!! I want Google Fiber PeaceNikki Jul 2014 #25

Yep blueamy66 Jul 2014 #14

"Why is it that you don’t want the faster speed?" alp227 Jul 2014 #3

You should have heard me trying to cancel a credit card a few years ago KamaAina Jul 2014 #5

Comcast 'Embarrassed' By The Service Call Making Internet Rounds steve2470 Jul 2014 #6

They're embarrassed they got caught. n/t progressoid Jul 2014 #9

agreed nt steve2470 Jul 2014 #11

What a bunch of horseshit! LTR Jul 2014 #21

I ran into a similar situation once, it was frustrating. "Because. Can you cancel my service?" "but uppityperson Jul 2014 #7

This sort of happened to me years ago with AOL aint_no_life_nowhere Jul 2014 #10

You're not the only one. strategery blunder Jul 2014 #22

I can only assume this Comcast rep has a perfect record of retention.... Hassin Bin Sober Jul 2014 #12

Or he's squeezed to retain. Drunken Irishman Jul 2014 #20

I had roughly that experience trying to cancel XM Sen. Walter Sobchak Jul 2014 #13

Brokeback Cable Generic Brad Jul 2014 #15

Took me 20 mins to cut Time Warner's cable. Eleanors38 Jul 2014 #16

wow dembotoz Jul 2014 #17

Reminiscent of trying to cancel AOL. OMG!! WillowTree Jul 2014 #18

I feel bad for Mr. Block - but also the agent. Drunken Irishman Jul 2014 #19

Yep, that sums it up rather well IMO! n/t RKP5637 Jul 2014 #26

What else is there other than tech, customer service, or retentions? TlalocW Jul 2014 #33

Well I guess costumer service is too broad a term... Drunken Irishman Jul 2014 #35

comcast is the worst. Breaking up with them is a time consuming nightmare ecstatic Jul 2014 #23

Consumerist has an update on this story strategery blunder Jul 2014 #24

I think if I ever get that runaround ..... oldhippie Jul 2014 #28

They will probably want to offer you the 'life after death option' and request a 'perpetual RKP5637 Jul 2014 #29

I've been on both sides TlalocW Jul 2014 #30

To be a little contrarian, if I'd been Block, I'd have hung up closeupready Jul 2014 #31

I would never be able to hold my temper, I would have told them to F off after the RKP5637 Jul 2014 #32

did onethatcares Jul 2014 #34

Way better than the debacles I had with Sprint about 10 years ago TheKentuckian Jul 2014 #36