Is it wrong for my work to enforce a policy of refusing to comply with bomb threats over the phone? [View all]

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I work in a location that sells prepaid debit cards. Phone scammers usually call in and tell the clerk they are IT and request that they activate cards at the register which can run into the range of thousands of dollars. The clerk gives them the card information and the scammer makes quick money.

Loss prevention instructs us to simply hang up. Which was fine until now...

Now other stores in my company have been receiving similar calls but the caller threatens to detonate a bomb if we do not comply.

Loss prevention has instructed staff to hang up and dial 911. This despite the fact that it is company policy to comply with armed robbers.

I told my managers that I would likely comply with the call, because even if the risk is remote, the consequence of a real bomb threat could be catastrophic.

I think the company is basically calling the bluff of the scammer, and putting its employee's lives up as the bet. This seems dangerous.