Is it wrong for my work to enforce a policy of refusing to comply with bomb threats over the phone?

[hunter]

9. Your call has been forwarded to Stark Industries Loss Prevention Services.

Please hold while we lock in your coordinates.

click, click...

Thank you. Good Bye.



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http://marvel-movies.wikia.com/wiki/Stark_Industries

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Yes, I am that flippant in real life, yet still I walk and breathe.

I don't know what to tell you other than that your job sucks, but you already knew that. Life in the U.S.A., and all that.

One thing that works for me is to simply hang up before any threats can be made. These scammers will simply think they've lost their crappy international internet phone connection and move onto the next mark. Or you can pretend not to hear them. "Is anyone there? This seems to be a bad connection... Hello? Hello?"

Sadly, you'll probably irritate your supervisor if you transfer the call up to them, which is the way it ought to work. I'll bet they don't pay you enough to deal with this crap.

Document, document, document... sigh.