General Discussion
In reply to the discussion: The Decline of Red Lobster Is the Decline of the Middle Class [View all]Xithras
(16,191 posts)...there were only four or five "healthy" options on the menu (all bland and uninteresting), we waited 15 minutes to be seated, and we had to wait over 20 minutes for our food. 35 minutes just to START eating.
That's the real problem with Red Lobster. Dining habits and expectations have changed, but they're still running it like it's 1992. They don't meet modern expectations when it comes to casual dining, and they're food and atmosphere isn't nearly good enough to make them a destination when someone wants to treat themselves to something a bit finer. They either need to retool to become much faster and offer healthier fare, or try to go in the other direction and become more Cheesecake Factory-ish (not literally, but to generally orient themselves as a mass-market "destination restaurant"
. With proper planning, Red Lobster could have OWNED the market that is being taken over by Joes Crab Shack and its ilk. They could still do well in that market if they'd get off their arse and do the work.
It's not the economy that's hurting them, it's the stupid company leadership.