An article that says it all about Market Basket and the power of its workers & customers [View all]

[graywarrior]

Market Basket: A business case study for decades
What your business can learn from Market Basket’s mistakes

{snip}

Simões thinks the fact that Artie T. has mainly stood back, allowing others to speak on his behalf, makes the message even more compelling. “Thousands of employees, customers and politicians [are] speaking out and saying this isn’t right,” he says.

Tranchemontagne agrees, “I’ve never met Artie T., but he sounds like the world’s best boss…ever!”

Getting customers to participate is really eye opening, as they have taped receipts from competitors on Market Basket’s windows. “There’s no ring leader. There’s no crew,” Simões exclaims. “It’s very convincing…You don’t see this in American corporate culture.

http://www.nhbr.com/August-8-2014/Market-Basket-A-business-case-study-for-decades/