An article that says it all about Market Basket and the power of its workers & customers

[MADem]

3. Yes, the approach that this could have been mitigated by "communication" is not entirely valid.

They may have bullshitted their way for a time, but they would have ended up losing customers. They were intent on selling the franchise to some jerk who would ruin it. In the interim, they wanted to cut costs in any way possible. They were intent upon firing workers, reducing benefits, cutting salaries, divesting themselves of their part-time (surge) staff--nothing like a crew of high school kids stocking shelves before a snowstorm--and raising prices/cutting product inventory, which is the whole reason why people GO to the store in the first place; for their varied selection and the ability to really stretch a buck there.

However, the communication from the aggrieved workers--and the impromptu communication from the supportive customers--is nothing short of astounding. I've never seen anything like this--it's like Norma Rae on steroids!