Bank Of America's shady "online bill pay" practice

[customerserviceguy]

4. Thanks for posting this

I handle the incoming mail at my office, and I get hundreds of these things a day, even though my company has a post office box set up in another city to handle bill payments. So very many people think that they're 'zapping' a payment electronically to the creditor, nothing is further from the truth in these situations.

The USPS moves mail slower than ever these days, and I see about 2-3 percent of mail that I get that is for some other firm or entity entirely, I wonder how many payments intended to hit my office go through someone else's hands for a few days delay. We have to process the payments manually, there's always a chance of misreading account numbers, or delays because account numbers are incomplete or incorrect.

My advice to people is to use some sort of true electronic direct transfer, make sure that the way your accounts are being paid are handled this way.