I discovered to day that Walmart charges a sales tax on a non-taxable item. So I

[gvstn]

36. I worked in a grocery store when scanners were first installed.

When a new item came into the store it had to be scanned assigned a "department" which determined if it was taxable and a description and price entered. There were tax guide booklets with lots of categories/departments in them but some could be easily missed. This was in Penn. so toilet paper was non-taxable because it was a "necessity" but toothpaste/toothbrush was taxable? Most Health&Beauty Aids were difficult to figure out without explicitly looking it up. This was a mom&pop deal with just two stores, so I was overworked and know I made mistakes when entering some new items as to their taxability since I lived in another state and had no intrinsic knowledge of which items were taxable.

My boss would have apologized, refunded the tax and told me to fix it. The problem with these big box stores is that customer service is anything but service. They always act bored and begrudgingly try to fix things if they ever try to fix things at all. I never get as far as the customer service counter in a big box store, if I see something wrong at checkout, I make them come to me and if they don't fix it at the register then I tell to them to remove the item from my charges.

Walmart is the saddest store I have ever seen as far as employee morale. I can't even get mad at poor customer service there. They treat their employees like idiots how could a customer expect better?