General Discussion
In reply to the discussion: They hate(d) FDR because he was right. Until America gets back to these principles, it is screwed. [View all]happyslug
(14,779 posts)Thus if you want to improve quality the first thing you do is address your worse input. The problem with many America Companies is their ignore the worse inputs for often they are the most expensive to correct.
The best example is education. The best way to cut drop out rate is to look at those people skipping school and doing poorly in school and trying to improve their education. Often this requires interaction with the Student Parents (often just Parent) and trying to make the Student's home life "Stable". All of which costs MONEY,
On the other hand, if the school provides advance placement classes, students who have stable homes will sign up for them and use them to improve they education. Thus providing such advance classes ARE CHEAP compared to improving the education of students doing poorly.
Deming would say go after the poor inputs (the students with unstable homes) and work on them to improve the schools. On the other hand it is cheaper to provide advance placement classes and often the parents who show up in School Board Meetings are the ones pushing for such classes NOT the parents of the poor students.
Deming policy works, but no one likes it for his aim was always at improving the lower end of any business, the end the top people care less of.