US airways gets bad press -attendant wouldn't hang vet's decorated jacket in 1st class closet

[branford]

74. I'm sorry that you are all too willing to accept inferior service.

I believe there is nothing wrong with asking for a simple amenity regardless of who you are, just as the soldier did. The worst response you can get is no, which he apparently accepted without comment or incident. He did not start or encourage this story

As a result, any criticism of the solder appears completely unfounded.

Recall also that other first-class passengers were more that happy to voluntarily accommodate the service member, but the attendant still refused to budge. This was inexplicable, soldier or not. To me, it's no different that trading your seat on a plane so family members can sit together or an elderly or sick passenger could be near the restroom. If some passengers, who were under no obligation, wanted to help, why would the attendant refuse, and why would you care. It certainly wasn't against any rules, as another attendant complied.

This was simply a matter of poor customer service and public relations. It was a minor event that was unnecessarily aggravated by the attendant. Although I generally support what are primarily token and totally voluntary gestures to active service and veterans, and many apparently agree, I'm at a loss as to why anyone would object to them other than a slight feeling of social awkwardness that is more typical of a student in junior high, not an adult.