General Discussion
In reply to the discussion: US airways gets bad press -attendant wouldn't hang vet's decorated jacket in 1st class closet [View all]branford
(4,462 posts)Once other first-class passengers volunteered to help, the flight attendant should of accommodated, just like the second flight attendant. The matter wasn't an issue until some first-class passengers became annoyed, and they should have been the priority for the attendants. That's also assuming that the airline did not have an official or unofficial policy of perking military flyers when possible, as many airlines choose to do.
Additionally, all customer service jobs are difficult, no less thousands of feet in the air, but I've seen no one suggesting that the flight attendant be disciplined in any way. The whole situations was simply unnecessary and foolish.
The jacket also seems to be part of a full dress uniform with ribbons and similar accouterments, and not just a simple suit coat or casual wear. I also see nothing wrong with requesting to hang-up an item, military member or not, if you see there is room in the closet. The service member accepted the attendants "no," the other passengers had other ideas.