In the fast food place this evening...

[brewens]

53. At my blood center job we have people dealing with donors that have no customer service skills.

Someone really needs their ass chewed over it but I'd say maybe a little higher up. So you have kids that at least went through a phlebotomy class and some related work experience. They never had a customer service type job where they needed to excell at that. They have no clue. It's something we really lack in training.

I've had (kids usually) drawing blood tell donors things they have no need to know. I saw the same thing in the restaraunt business. My strategy was that business is always good when talking to anyone. We may have been dead all morning, some customers walk in an the place is totally empty. If they ask, "we had a pretty good rush there a little earlier, you timed it right, we just got everything caught up!" Not, "oh yeah, it's dead, no one ever eats here". If it's not going good and you tell them that, it's likely to stay that way. Better to tell donors it's going pretty well but we still need quite a few more.