Two Comcast customers nearly go insane fighting thousands in bogus fees [View all]

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Although Comcast has been pledging for a while now to fix its legendarily awful customer service, little seems to have changed so far because nightmare stories of dealing with the company keep popping up on a regular basis. Two more such lurid tales have come to our attention this week that involve Comcast customers who have been doggedly trying to fight bogus fees that together total more than $3,000.

The first story comes to us via Consumerist and it involves a Comcast customer in Tennessee who moved to a new address that was just an hour away from his old place and who was told by Comcast that it would be able to deliver service to the new address. When it turned out that Comcast wasn’t actually able to service the new address, however, the company hit the man with $2,789 in fees for supposedly breaking his service agreement despite the fact that he didn’t actually cancel his service.

“I was just blown away,” the told Nashville’s WSMV-TV. “That’s way too much money for somebody like me to be able to pay.”

The good news is that once the man got his local news station involved, Comcast agreed to waive the fees because there were extenuating circumstances, a.k.a., its representatives told the customer that they could deliver him service when in reality they couldn’t.

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http://bgr.com/2014/11/20/why-is-comcast-so-bad-27/