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Showing Original Post only (View all)Mall Santa Turns Away Girl with Autism Because of Pit Bull Service Dog [View all]
From the ada.gov site....... Under the Americans with Disabilities Act (ADA), privately owned businesses that serve the public, such as restaurants, hotels, retail stores, taxicabs, theaters, concert halls, and sports facilities, are prohibited from discriminating against individuals with disabilities. The ADA requires these businesses to allow people with disabilities to bring their service animals....snip... The service animal must be permitted to accompany the individual with a disability to all areas of the facility where customers are normally allowed to go. An individual with a service animal may not be segregated from other customers.
From http://www.peoplepets.com/people/pets/article/0,,20878830,00.html
Abcde Santos, 7, waited in line for half an hour with her service dog Pup-Cake to see Mr. Claus, but was greeted with an upsetting surprise once she finally reached the front of the line. St. Nick refused to see Abcde pronounced ab-suh-dee because he was leery of the 5-year-old pit bull accompanying her. The Santos family offered to take Pup-Cake outside so Abcde could have her turn, but the Santa still refused.....The Santos family contacted The Shops at Mission Viejo shortly after being turned away, and posted on Facebook that the mall reacted quickly and supportively. Shortly after receiving the family's complaint, The Shops issued a personal apology to Abcde and also posted one publicly to their own Facebook page.
"We do not condone the behavior displayed by Santa and have worked with our partners at Noerr, the company that hires our Santas, to replace this Santa with one that is more compassionate to our guests' needs," The Shops at Mission Viejo wrote. "We look forward to welcoming back the Santos family and Pup-Cake for a special Santa experience."
Noerr also reached out to Abcde and her family to apologize and offer the little girl her own private visit with Santa, Pup-Cake included.
The pictures at the website with the little girl & service dog, which I couldn't move here correctly here are very charming.
I am glad the mall owners & the santa employing company made it right so fast, good on them.