General Discussion

NYC_SKP

(68,644 posts)

4. This will sound harsh, but people need to have a positive attitude at work, regardless of pay.

Fri Feb 6, 2015, 10:07 AM

Feb 2015

A positive attitude in the service sector is vital to the success of the business, and management has a right to ask employees to at least be respectful of customers.

One's attitude helps not only the business but the person who maintains that attitude.

It's entirely possible to hate your job but enjoy your life, your interactions with customers, and every moment-- it is a choice.

If they don't want to greet customers with smiles and offers to dance, then they can chose not to.

If they lose their job over refusal to comply, that's their choice.

I've recommended the OP for the discussion of the topic, I think it's worthy of discussion.

Personally, I don't go to McDonalds or any of the chains, and I try to get everything I can from independently owned retailers.

That is increasingly hard and costly to do, but if we don't then everyplace we shop will be the same Target-Walmart-McDonalds experience.

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Highlight:

Payin with "Lovin'" -- a McMistake [View all] GreatGazoo Feb 2015 OP

I pity the poor McD's workers. I also think Covert is on the money regarding "emotional labor" ... Scuba Feb 2015 #1

To boost sales they should tell people there are a few McHandy's in the box! ChosenUnWisely Feb 2015 #2

I'm hating it. I've been boycotting McD since 1987. marble falls Feb 2015 #3

what would McDonald's have to do to get you to end your boycott? (just curious) GreatGazoo Feb 2015 #28

This will sound harsh, but people need to have a positive attitude at work, regardless of pay. NYC_SKP Feb 2015 #4

I agree with you... up to a point. Chiyo-chichi Feb 2015 #11

It might be that I'm an independent contractor that I don't expect job security. NYC_SKP Feb 2015 #38

Nothing to get a positive attitude out of people like Hissyspit Feb 2015 #13

I'd have nothing to do with this cwydro Feb 2015 #36

A positive attitude costs money. If the employer is not willing to pay for it jeff47 Feb 2015 #18

No. As a customer I do not demand that workers sing and dance for me. kcr Feb 2015 #25

It's nonsense to say that this nonsense will make any worker happy CreekDog Feb 2015 #27

It's raining here, just started, how about you? NYC_SKP Feb 2015 #42

how is the environment better served if cars don't yield to pedestrians? CreekDog Feb 2015 #49

Pedestrians need to stop. Duh. NYC_SKP Feb 2015 #59

are you talking about your homeowner's association? CreekDog Feb 2015 #60

No, our HOA has been talking about electric car charging stations... NYC_SKP Feb 2015 #65

Are they supposed to be looking backwards while walking forwards? CreekDog Feb 2015 #67

I know this is going to be hard for you, good buddy... NYC_SKP Feb 2015 #69

why don't you just tell people to not be pedestrians at all? CreekDog Feb 2015 #71

Thank you, CreekDog. NYC_SKP Feb 2015 #74

So which environmental group have you spoke to with this pedestrian message of yours? CreekDog Feb 2015 #77

A smart whippersnapper like you would have my identity in a heartbeat, were I to tell. NYC_SKP Feb 2015 #81

Fake "positive attitudes" can backfire and alienate customers Gormy Cuss Feb 2015 #33

They might be in the wrong line of work. NYC_SKP Feb 2015 #35

You have a rosy view of things in this country cwydro Feb 2015 #37

And that is the typical response I expected. NYC_SKP Feb 2015 #39

So glad to fulfill your expectations. cwydro Feb 2015 #47

Choose your battles. NYC_SKP Feb 2015 #48

Not enjoying being put in the postion of telling your customers to "dance" cwydro Feb 2015 #50

this thread reminds me of this: CreekDog Feb 2015 #62

Yeah, the choice to have no job at all is peachy. Gormy Cuss Feb 2015 #40

Who's job is it to bring food to your table, a roof over your head? NYC_SKP Feb 2015 #41

If it was Chuck E Cheese it probably would. bluesbassman Feb 2015 #54

Union, yes. n/t Gormy Cuss Feb 2015 #63

"Whose" cwydro Feb 2015 #97

Spelling is not my concern. Grammar, however, is. NYC_SKP Feb 2015 #99

If you want a "positive attitude" from me at work, provide me a positive work environment REP Feb 2015 #44

You're fired, and if you can't be happy working with the public, then you need to find another job. NYC_SKP Feb 2015 #45

"Doing my job" doesn't mean humiliating oneself REP Feb 2015 #52

Be sure to stay out of politics. NYC_SKP Feb 2015 #56

How about expecting McDonalds to pay a living wage? CreekDog Feb 2015 #58

They can smile and be cheerful...provide good customer service, cwydro Feb 2015 #66

Apositive attitude would be easier with a living wage and a reasonable schedule csziggy Feb 2015 #57

Positive attitude <> song and dance lumberjack_jeff Feb 2015 #98

Makes sense GummyBearz Feb 2015 #5

I would be permitted to pay for my food get the red out Feb 2015 #15

I can't believe this stupid "Lovin" program. TheCowsCameHome Feb 2015 #6

Meh...I'm pro some emotional labor, I don't want to be greeted with curtness, eye rolls, or TheKentuckian Feb 2015 #7

People can be required to do that get the red out Feb 2015 #16

Thank you. It's not just emotional work, it's actually humiliating MBA Nay Feb 2015 #22

I feel this way about wait staff singing "Happy Birthday" to customers. Maedhros Feb 2015 #51

Abusing workers grinds them down. F4lconF16 Feb 2015 #85

Maybe a sign is needed : "Our McWorkers may or may not have washed their hands before luv'n you". Actual GOP law proposal. Fred Sanders Feb 2015 #8

Good God. vanlassie Feb 2015 #9

I was thinking something similar. What if you draw the card or whatever it is that GreatGazoo Feb 2015 #30

The first time some raging-hormone teenagers pick a slip of paper TheCowsCameHome Feb 2015 #10

I put the kibosh on a Walmart like cheer thing at the beginning of our day at work. brewens Feb 2015 #12

I couldn't believe it when I saw the ad get the red out Feb 2015 #14

People here love to complain (maybe lol that could be your lovin'?), lol. closeupready Feb 2015 #17

"The humiliations will continue until morale improves." Brilliant. n/t TygrBright Feb 2015 #19

I'm just waiting for someone to "draw" something involving their dead relative. jeff47 Feb 2015 #20

In the 90's libodem Feb 2015 #21

I thought it was a terrible idea when I saw it. JohnnyRingo Feb 2015 #23

That's my take on it. Imagine the chagrin of those waiting behind those who do participate. freshwest Feb 2015 #91

I think the concept isn't bad melm00se Feb 2015 #24

Engaging the franchise with its neighborhood in a non-predatory fashion sounds great. Orsino Feb 2015 #26

+100 ND-Dem Feb 2015 #32

+200 nomorenomore08 Feb 2015 #87

Chik Fil A gives free food to every Nth customer, no show tunes required. nt Dreamer Tatum Feb 2015 #29

God, what kind of idiots came up with this? Marr Feb 2015 #31

I so agree with you. cwydro Feb 2015 #46

When Business Degrees go horribly wrong...[n/t] Maedhros Feb 2015 #53

So cringeworthy LittleBlue Feb 2015 #34

This is just a customer service campaign. Not the devil. aikoaiko Feb 2015 #43

the interesting thing is that in this thread, except for one other CreekDog Feb 2015 #64

Oh, stop with the sexxy talk, Creekdog. aikoaiko Feb 2015 #70

I believe some feel that being underpaid is a green light to acting unruly and assholish. NYC_SKP Feb 2015 #68

How do you go from staff not having to ask customers to dance or love someone cwydro Feb 2015 #83

Always be polite to people who handle your food. To me, that's just common sense. nomorenomore08 Feb 2015 #89

Yes indeed. cwydro Feb 2015 #93

Blaming the workers for their terrible working conditions F4lconF16 Feb 2015 #86

There's plenty of gray area between "being a jerk" and excessive ass-kissing. n/t nomorenomore08 Feb 2015 #88

Customer manipulation. Let's see what they'll do for a few bucks! Demit Feb 2015 #55

I hardly ever go to McDs. This makes me never want to go again. bigwillq Feb 2015 #61

I don't like talking about my flair. AngryAmish Feb 2015 #72

that's very humble of you GreatGazoo Feb 2015 #79

I like talking about this flair AngryAmish Feb 2015 #80

you know, I'm very introverted but... steve2470 Feb 2015 #73

OMG those four puppies in your sig line!!!! NYC_SKP Feb 2015 #75

glad you like them! :) nt steve2470 Feb 2015 #76

I went to McDonald's today. Brigid Feb 2015 #78

I can just see me walking in, grubbed to the max after a moose hunt. raven mad Feb 2015 #82

Is that like a tax write-off thing? Blue Owl Feb 2015 #84

I'm already an infrequent McD's customer. But this makes me want to go even less often. n/t nomorenomore08 Feb 2015 #90

it ends on Valentine's Day and then out come the Shamrock Shakes. GreatGazoo Feb 2015 #95

I love it big "invincible" corporations.. sendero Feb 2015 #92

They are toying with the idea of doing the Chipotle/Subway thing where you build the burger GreatGazoo Feb 2015 #96

When I first saw the subject line I thought it had something to do with Superbad. MindPilot Feb 2015 #94

"emotional labor"? Good grief. Where do people come up with such silliness? NYC_SKP Feb 2015 #100

"lets just get right to the point: pay these workers a living wage." nomorenomore08 Feb 2015 #101