General Discussion
In reply to the discussion: I work at the State Dept. Let's talk email. [View all]Proud Public Servant
(2,097 posts)First, as I mention somewhere above, things actually did get a lot better for average users starting in about 2011. I credit Clinton and her team for that. And I'm not surprised it took two years; changing anything, in any federal bureaucracy, seems to take forever.
But second -- and this is a pet peeve of mine -- the fact is that with a couple of exceptions (who I'm sorry to say were Republican), our Secretaries of State come to the job with little or no managerial experience, no experience heading up large organizations, and little interest in that part of the job; the actual management of the State Department is typically what they do least, and least well. So it's no surprise Hillary didn't "bust her butt" fixing a managerial issue -- she was actually more attentive to those issues than either her predecessor or her successor, though that's not saying much -- and I'm grateful it got the attention it did