Waitress left 2 pennies and note by customer

[patrice]

21. Right or wrong, I doubt this response did much more than contribute to the problem.

It appears to be more about an opportunity to be vindictive than anything else.

If there's a problem with why/how the waitress or waiter was "too busy" to be appropriately attentive, that would be better taken up with the management of the establishment, rather than just assuming that whatever was going on, it was entirely the wait-staff's CHOICE to be in-attentive. If it doesn't matter how an establishment is managed, nothing is going to be fixed by automatically blaming the least empowered individuals in the situation, even if they ARE part of the problem. If excellence in "serving skills" is the authentic objective, and not just a socially acceptable opportunity to hurt someone, then honest questions about why excellence in serving skills is not happening MUST be asked. This is because it IS TRUE that a person can give the max to make a situation work, but if those efforts are not maximized by the business management environment in which they occur, those efforts CAN be lost and the problems continue despite those attempts.

It's MANAGEMENT'S responsibility to figure out what's going on and FIX it. Pretending that isn't true makes everything worse.